Customer Services
At VIP Minibus Hire, we are dedicated to providing a seamless, luxury travel experience from start to finish.
Our Mercedes-Benz fleet offers premium travel for 1 to 22 passengers, and our customer service team ensures that every detail is handled with professionalism and care.
Below, you’ll find information on our customer service policies and how we make your journey as smooth as possible.
Fast, Simple, and Secure Online Booking
We’ve designed our online booking system to offer you a faster, more convenient, and secure experience. By focusing on online bookings, we ensure a seamless process without the need for phone calls or manual payments.
- Faster process: Book in minutes, without waiting on hold.
- Total security: Your data and payments are fully protected.
- 24/7 convenience: Book anytime, from anywhere, with ease.
- Confirmation: Get immediate booking and payment confirmation.
Ready to book? Visit our instant booking page now!
Flexible Cancellation Policy
We understand that plans can change. That’s why we offer free cancellation up to 24 hours before your journey. If you need to make any changes to your booking, you can do so without any fees, giving you the flexibility and confidence to book in advance.
- 100% refund for cancellations made at least 24 hours in advance.
- Free cancellations processed instantly through our secure online system.
Luxury Private Hire, Pre-Booked Only
We specialise in pre-booked luxury private hire. For the best experience, please book at least 7 days in advance to ensure vehicle and driver availability.
- On-road support: We stay nearby to ensure a smooth journey.
- Real-time updates: Stay informed via text, email, or phone alerts.
- 7-day advance booking: Guarantees the finest vehicle and service.
- Experienced drivers: Punctual, fully vetted, and experts in local routes.
- Fleet: Mercedes-Benz vehicles (under 3 years old) meet UK and EU rules.
VIP Mercedes-Benz Fleet
We are proud to offer a luxury Mercedes-Benz fleet, which includes vehicles suitable for 1 to 22 passengers. Whether you need transport for a small executive group or a larger family or wedding party, we have the vehicle to suit your needs.
- Fully compliant with UK and EU regulations.
- Our fleet includes the S-Class, V-Class, and
- VIP minibuses for up to 22 passengers.
Contact Us Quickly and Easily
For the fastest response, use our online enquiry form. We’re here to help, and this is the quickest way to connect with us!
Contact VIP Group
Fast and Responsive Email Support
We provide prompt and professional email support, ensuring you receive the information you need quickly. Whether you’re a customer or just making an inquiry, our team guarantees a 2-hour response time during business hours.
- Fast replies: Get assistance, quotes, and booking details within 2 hours.
- Documentation: Confirmation and invoices sent directly to your inbox.
- Email us today: Email us today at [email protected]
- Open to all: Our email support is available to all visitors.
At VIP Minibus Hire, our service is our currency, delivering world-class support with every interaction.
Phone Support for Active Bookings
We provide dedicated phone support once your journey begins. You’ll receive the contact details of your account manager and driver in your confirmation email for any assistance during your trip.
- Dedicated support: A manager is assigned to help during your journey.
- Real-time assistance: Reach your driver or manager easily on the move.
This service is available only to customers with confirmed bookings. For other enquiries, please contact us via email or phone.
Registered Group
VIP Minibus Hire is a fully registered company in England and Wales. We adhere to all relevant UK regulations and pride ourselves on offering a compliant and professional service.
For further assistance or any questions, please don’t hesitate to reach out. We are committed to delivering exceptional service every time you travel with us.